1. Introduction
1.1 Any of our customers that have a service contract has the specifics of that contract laid out on a customer by customer bases. However all our contracts share the same constraints based on factors that may affect their services or the services of others. These are outlined below and apply to all existing and new contracts. No customers services should place any other customers services at risk or detriment to an SLA agreed.
1.2 As a responsible local small business we operate a selection of services that we tailor to be fair for all , as a result we have some below guielines on our terms, this form part of any service contract as some of our customers have tailored contracts based on their industry sector and requirements.
1. Responsible use of services
1.1 All our customers are responsibile for the security of services and equipment provided onsite. Any damage to hardware, data or services onsite as a result of customer neglegence is the sole responsibiliy of the customer. As we can not be responsible for a customers premises we 'entrust' our customers with the well being of our equipment.
2.1 Any damage to the onsite equipment may encurr a cost to rectify if the damage caused is deemed to be as a result of improper use, or care, of such equipment.
2.2 If a customers services comprise of a use of our cloud based service any improper use which may include, but not limited to, spamming, increased unsolicited traffic or any other form of net abuse
will result in a warning/notification. Further breaches may result in termination of services.
2.3 Any abuse of cloud services that affect the services of other customer on our platforms after warnings will result in
instant termination or restriction from said services.
2.4 On-site backup services are the responsibility of the company this is provided to, only backups of said company should reside on the mentioned backup set. Loss/damage of data
as a result of misuse is the sole responsibility of the customer.
2.5 Off-site backups are mostly automated, damage to the offsite backup caused by the improper use, or care,of the onsite counter part
is the sole responsibility of the customer that the service is provided to. All backups are sandboxed from one another and these pose no threat to other customer backups within our system.
2.6 planb IT services provides consultancy services to its customers where an onsite administrator is present within the company, in such cases the responsibiliy of implementation of changes are the responsibility of the onsite appointed administrator. Our services include, but are not limited to, advice and administration however all changes are accepted as the responsibility of the customer.
3. Credit
3.1 For customers to have credit a credit agreement and contract is required.
3.2 Credit limits are decided on a customer by customer bases, this is calculated not by credit scoring but by previous custom, credit may be withdrawn at any time for any reason but a valid reason will be supplied should such change happen.
3.3 No hard, or soft, credit searches will be performed against any customer.
3.4 Credit is only applicable to customers that have one of the following a) Service contract b) Agreed direct debit
c) Pre-agreed personalised credit agreement.
3.5 A credit agreement relates to end of month billing, all credit terms do not exceed end of month payment.
3.6 All services, software development, hardware and assocated equipment retains the property of planb IT services until full payment is made.
3.7 A restocking fee may be imposed on any order of any product where payment in full is not received.
3.8 Credit, including credit amount, is given purely at the descretion of planb for its services.
3.9 We reserve the right to request full payment in advance where no purchase history is present.
4. Net Abuse or misuse of services
4.1 Net abuse is an umberella term for abuse of network services, these can be any cloud based service or network attached service, net abuse will issue a warning to the responsible parties allowing for remedy, if no action is taken to prevent further occurances this will result in restriction of services and in extreme circumstances termination of services.
4.2 What constitues extreme circumstances, if the abuse effects the planb network, planb services to others on, or off, the planb network or the ability of the onsite services to perform their task this can consistute net abuse.
4.3 Spamming -
the use of plan-b mail services for UBE or UCE is strictly prohibited. Services will be throttled and terminated for repeat offenders.
4.4 Web scraping - the use of third party scripts to scrape content or produce large amounts of web traffic is prohibited, the above rules apply.
4.5 Network scanning -
Any planb server both shared or dedicated cannot be used for network scanning or any form of probing, penetration testing or proxying.
4.6 Database spamming - The use of a shared SQL or MySQL database should be within best practice, should your database be prone to large queries a dedicated SQL/MySQL
will be advised.
4.7 Bitcoin mining- The use of planb services for bit coin mining is prohibited.
5. Responsibilities
5.1 Whilst every effort is made to advice customers of best practice upon their network it is ultimately the customers responsibility to implement these, we can implement on your behalf if required to do so however work will only be conducted if requested by the customer, or, the customer has appointed us as their network administrator.
5.2 Customers that have their own appointed network administrator, or, responsible network/IT personnel will be provided with advice and will be expected to implement change themselves unless stated otherwise, should they want us to implement the changes then this should be requested and not expected.
5.3 All changes made by planb will be recorded via our propriatary internal CRM and provided as part of the end of month reporting.
5.4 All changes to any customer network requested by customers is at the customed descretion and responsibility.
5.5 Any software provided to us for install from the customer is the customers responsibility and ultimtely the customers responsibility to license, where no license is present software will be installed unlicensed and the customer will be advised that a license is required.
5.6 planb is not responsible for the support of any thirdparty software free of charge.
5.7 If a customer is deemed to be high risk to themselves, or others, planb reserves the right to refuse services at our own descretion.
6. Terms
6.1 Our terms and conditions may evolve as the IT industry does, it is the customers responsibility to frequent this page to stay up to date with changes to our terms and conditions. These terms and conditions do not superceed any terms and conditions agreed as part of any existing support or services contract they are a suppliment to any that exist.